Comments on: Seagate Hard Drive Hardships! http://omegaradium.com/archives/45 Reassessing Opinions in a Disease Ridden World Sat, 20 Feb 2010 15:08:42 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Andy Foead Wirya http://omegaradium.com/archives/45/comment-page-1#comment-366 Andy Foead Wirya Sun, 29 Mar 2009 06:15:19 +0000 http://omegaradium.com/?p=45#comment-366 A while ago we, owners of Seagate ST31000340AS 1TB Hard drives, were thrilled with the bad firmware that affects our drives. I am personally aware that seagate does offer a free recovery service (only if it is bad firmware issue related) but I think plenty of other customers aren't. I have recently used such free service due to Seagate's commitment to its customers' satisfaction but after the hard drive is revived a new saga begins. 1) The first noticeable difference post unbricking: the drive is louder during seeking 2) The drives pauses randomly, which cause hiccups on movie viewing & editing 3) Each pauses is followed by 3-6 LOUD clicks that resemble nearly dead hard drives 4) Each clicks are LOUD enough to be heard from across the room 5) Seagate customer support says over the phone (never in writing) that ST31000340AS: - is intended for use as internal drives only, not for use with external enclosures - since they have their own line of external FW800 drives, I should be using one of those instead. My main problem with that statement is, I bought the hard drive 3 weeks before Seagate themselves announces its line of firewire800 1TB external drives. And until today, such firewire800 drive is still not available in mainland China so at the time of purchase, Seagate does not have a separate line of external drives. I can give you more details if you need me to but for now I think it is in our best interest that all review sites that had praised this drive to conduct a new research and publish a new article on post bricked Seagate ST31000340AS 500GB, 1TB, 1.5TB, and 2TB drives. -ND I use MBP Santa Rosa 15" with this ST31000340AS 1TB in external FW800 enclosure A while ago we, owners of Seagate ST31000340AS 1TB Hard drives, were thrilled with the bad firmware that affects our drives.

I am personally aware that seagate does offer a free recovery service (only if it is bad firmware issue related) but I think plenty of other customers aren’t.

I have recently used such free service due to Seagate’s commitment to its customers’ satisfaction but after the hard drive is revived a new saga begins.

1) The first noticeable difference post unbricking: the drive is louder during seeking
2) The drives pauses randomly, which cause hiccups on movie viewing & editing
3) Each pauses is followed by 3-6 LOUD clicks that resemble nearly dead hard drives
4) Each clicks are LOUD enough to be heard from across the room
5) Seagate customer support says over the phone (never in writing) that ST31000340AS:
– is intended for use as internal drives only, not for use with external enclosures
– since they have their own line of external FW800 drives, I should be using one of those instead.

My main problem with that statement is, I bought the hard drive 3 weeks before Seagate themselves announces its line of firewire800 1TB external drives.

And until today, such firewire800 drive is still not available in mainland China so at the time of purchase, Seagate does not have a separate line of external drives.

I can give you more details if you need me to but for now I think it is in our best interest that all review sites that had praised this drive to conduct a new research and publish a new article on post bricked Seagate ST31000340AS 500GB, 1TB, 1.5TB, and 2TB drives.

-ND
I use MBP Santa Rosa 15″ with this ST31000340AS 1TB in external FW800 enclosure

]]> By: “Differential Diagnosis” » Seagate Hard Drive Hardships! Resolved!? http://omegaradium.com/archives/45/comment-page-1#comment-23 “Differential Diagnosis” » Seagate Hard Drive Hardships! Resolved!? Mon, 28 Apr 2008 17:06:54 +0000 http://omegaradium.com/?p=45#comment-23 [...] and a half of dealing with a troublesome, faulty set of hard drives, which I’ve chronicled here and again here, I’m happy to announce that the replacement drive sent by Seagate arrived in [...] [...] and a half of dealing with a troublesome, faulty set of hard drives, which I’ve chronicled here and again here, I’m happy to announce that the replacement drive sent by Seagate arrived in [...]

]]> By: OmegaRadium http://omegaradium.com/archives/45/comment-page-1#comment-22 OmegaRadium Mon, 28 Apr 2008 15:59:23 +0000 http://omegaradium.com/?p=45#comment-22 @Winyl Upgrading the firmware to SD15 solved my problem only temporarily, and my drive eventually died. If you are hearing a clicking noise, or experiencing the same kind of skipping as I did, I suggest you head over to <a href="http://support.seagate.com/customer/warranty_validation.jsp" rel="nofollow">Seagate's Warranty site</a> and request an RMA if your hardware is still under warranty. Clicking <a href="http://omegaradium.com/archives/58" rel="nofollow">here </a> will take you to my follow up post on the matter. Hope this helps! @Winyl
Upgrading the firmware to SD15 solved my problem only temporarily, and my drive eventually died. If you are hearing a clicking noise, or experiencing the same kind of skipping as I did, I suggest you head over to Seagate’s Warranty site and request an RMA if your hardware is still under warranty.

Clicking here will take you to my follow up post on the matter. Hope this helps!

]]> By: winyl http://omegaradium.com/archives/45/comment-page-1#comment-21 winyl Sun, 27 Apr 2008 22:41:12 +0000 http://omegaradium.com/?p=45#comment-21 I would like to know to what version of firmware this updater updates the drive? Can you tell me? I have a drive with SD15 and same skipping occurs. I would like to know to what version of firmware this updater updates the drive? Can you tell me? I have a drive with SD15 and same skipping occurs.

]]> By: “Differential Diagnosis” » Seagate Hard Drive Hardships! Cont. http://omegaradium.com/archives/45/comment-page-1#comment-18 “Differential Diagnosis” » Seagate Hard Drive Hardships! Cont. Sun, 20 Apr 2008 22:16:37 +0000 http://omegaradium.com/?p=45#comment-18 [...] Even after all the troubleshooting, diagnosis, and tests run on the drive that came back stating the drive was perfectly healthy, it looks as if my initial suspicions were correct in regards to my new hard drive mentioned in my previous post. [...] [...] Even after all the troubleshooting, diagnosis, and tests run on the drive that came back stating the drive was perfectly healthy, it looks as if my initial suspicions were correct in regards to my new hard drive mentioned in my previous post. [...]

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